Category Archives: Branding

…and Botswana makes it 100 Countries!

In a shameless act of self-promotion, this announces that as of today, The Armchair MBA has now reached 100 countries served!    A sort of crazy milestone considering its quite humble and uninformed beginnings, some 70 posts and 2 1/2 years ago.

100 Countries

 

But beyond cocktail party braggadocio, what does this say about the state of blogging?  Or, who cares?

First, some info.
Below is a map of where my readers have come from. Darker colors indicate more readers.
– Clearly a bias toward English-speaking countries but plenty from elsewhere.
– While the US is by far the strongest reader source, average daily readership comprises about 5 or 6 countries, which shift daily.
– Notable in their presence:  China (a single rogue reader!), Botswana (which got me over the 100 hump today) and Papua New Guinea (only because I can’t not think about the combination of loincloths and laptops).
– Totally expected absences:  Cuba, Russian satellites, Iran, N. Korea, and most of Africa.  Is there media repression?  Of course.

While I have a strong base of followers (thank you!), most readership is not subscribed and comes from 2 sources:  LinkedIn (on one page or another) and online search results.  The latter group accounts for the majority of non-English country visitors.

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 Lessons learned?
– The global pull of The Armchair MBA has been surprising.  Part of the reason is that topics often have global relevance; one more support point for the theory that borders are increasingly irrelevant as it relates to business news/learning/sharing.
Posts have long tails – – there is a bump in initial readership but even the oldest posts get recurring views.  The internet is a great accumulator.   Full disclosure:  I recently experimented by taking a SEO approach and including all African nations in text form — it has resulted in some visits from Africa, but to the point below, it is slow.  But it is possible to proactively solicit traffic.
Propagation is steady but slow – – but even if initial readership is modest, much value is still retained as a post transitions from ‘news’ to ‘reference’TAMBA-credential
Having a blog like this pays nothing, but it does have its benefits:
Provides an outlet for my voice and is encouragement to continue to explore, think and opine
– Occasionally merits a media credential, enabling privileged access to trade shows/seminars and continued learning for myself and for my clients
Solicits feedback and additional points of view, often from some surprising sources
– And, every once in a blue moon, provides validation in the form of a ‘Like’.  Sort of like Facebook, only with much more work (including checking my sources).

Thanks for reading.  And thank you, Botswana.

 

Comcast Hacks its Own Email Service! On Purpose! Really!

UPDATE TO THIS POST – – SOLUTION FOUND!  and not from Comcast.

A helpful reader sent me the following recommendation, pasted below in its poetic entirety.

go here: http://xfinity.comcast.net/adinformation/
sign-in
Opt Out
Turn Off

Done and done! So easy…stop bitchin’!

———————————————————-

He was right – – it did work, very quickly.  Why couldn’t Comcast send this solution?

Original post  (below):

———————————————————-

How does Comcast spell customer?        Apparently, ‘H-O-S-T-A-G-E’.

In a bizarre marketing gambit to generate revenue through its Xfinity email service, Comcast has not only demonstrated that it values advertisers over customers, it has shown that it has mistaken customer captivity for loyalty.

When you have customers in a market where there are available alternatives, you need to do 2 things: a) keep them happy with superior service; and b) try to avoid giving them a reason to switch.

Here’s what I recently experienced:

SmallXfinityAdLargeXfinityAd

  • Without warning, a square advertising banner appeared on the upper left of my screen, covering key email commands (select, delete, refresh, etc). Comcast thus made it impossible to use its own email.  This ad never went away.
  • A mouse-over converted this box into a larger, even more annoying video ad, in effect acting as a palace guard, to ensure that customers couldn’t even try to get to the controls and read their emails.   Footprint of ads shown below.

XfinityOverlap

  • Disabling this ‘feature’ required an email to Comcast, and resulted in a 6-step, byzantine preferences-changing process that ‘may take up to 30 days to take effect’ (see below). What? Complicated process + 30 days to opt out?  Do you want me to switch?

comcast note

 

– Comcast calls this program ‘Segmented Advertising’, and provides an explanation that it tailors ads to based on customers’ preferences. (Not exactly a new concept, but what if our preference is to just get our email?)

ComcastSegmented

The upside-down-ness of this program is hard to believe, and is proof that at Comcast there is some kind of crazy monkey at the steering wheel.

A hacker working for a competitor would be hard-pressed to create a more annoying disruption for Comcast users – and they’ve done it for themselves.

Let’s break this down:

  • The ONLY reason anyone visits an email page is to use email
  • Disrupting email utility therefore eliminates the reason to use Xfinity email
  • An opt-out approach FORCES ALL CUSTOMERS through the exercise of disabling (creating ill will), and forces customers to immediately try out an alternative (Apple Mail and gmail for me).
  • Taking up to 30 days to take effect provides a great trial period for competitive email services
  • And to complete the cycle, fewer users of Xfinity email of course reduces reach and effectiveness of the offending ads

I’ve blacklisted the companies whose ads continuously and annoyingly popped up. For the record, they are:

  • Blain’s Farm & Fleet
  • Walter E Smithe Furniture
  • Howard Jewelry and Loan – The Pawn that Pays
  • Grossinger Auto Dealers
  • McGrath Audi of Glenview/McGrath Acura of Morton Grove
  • Golf Mill Ford
  • Evanston Subaru in Skokie
  • Highland Park Ford Lincoln Superstore
  • Peter Francis Geraci – bankruptcy attorneys
  • Luna Carpets
  • Ambiance Window Fashions

Since I’m not in the market for a car, home furnishings, farm equipment, bankruptcy help or pawn services, I will survive.

Finally, I’m writing this post/rant to share my experience (I was perfectly happy a week ago, mind you) and hope you share it with someone you love.  Especially if they work for Xfinity.

Again, the lesson, said a little differently:  in a world with ready options, don’t piss off your customers.

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For those who are interested, below are screen shots of the process required to eliminate these ads (which hasn’t taken effect for me yet).

OptOut1 2 OptOut3 4 OptOut5 OptOut6

Little League Whiffs on a Golden Opportunity

For most people in Chicago, and many across the U.S., this year’s Little League World Series rivaled any other sport in excitement and inspiration. This was in no small measure due to a few unexpected subplots.

Yet Little League, with a chance to embrace a unique opportunity to broaden its appeal, missed a golden opportunity in its TV marketing effort.

For those who didn’t follow the LLWS (which ended yesterday), two story lines completely dominated the coverage, and for good reason:

chi-jackie-robinson-west-fans-20140823-004 jrwcoverDJButler

1) A team of kids from Chicago’s South Side, Jackie Robinson West, overcame significant odds to reach (and win!) the U.S. Little League Championship game (falling short in the World title game to a very strong South Korean team). These kids, all African-American, are generally from less privileged backgrounds, yet showed how far a person can go, through preparation, determination, poise and pluck. It was a joy to watch these kids play, and they truly united the city of Chicago across all socioeconomic and demographic strata, a particularly welcome shift from Chicago’s more typical tragic stories of violence.  They are true role models for everyone, not least those for whom organized sports may be less accessible.

Mo'Ne 2) Mo’ne Davis, from Philadelphia’s Taney Dragons team, became the first girl to pitch a complete game shut-out in the LLWS, with pitches over 70 mph. For opposing batters, that would equal a major league pitch of over 90 mph (due to the shorter distance to the plate). Mo’ne’s heroics helped her team to third place overall, and created significant publicity for her, including the cover of Sports Illustrated.  For girls everywhere, Mo’ne is a fantastic role model.

These two stories elevated Little League to a meaningful place in cultural significance, with stories about opportunity, teamwork, dedication and perhaps above all, inclusion.

Unfortunately, during the broadcast Little League, in a continuation of its ‘I am Little League’ campaign, showed a PSA that completely missed an opportunity.  The faces in the otherwise well-done spots were for the most part straight out of Norman Rockwell circa 1950: charming kids but not a person of color, and certainly not a girl, in sight.  (I saw this spot but was unable to locate it online.)   

Here’s a fairly typical PSA from earlier in 2014; based on this past week, ‘I am Little League’ is now quite inaccurate:

In a world where organized sports for kids are increasingly specialized and expensive, there are too few examples of kids participating for the sheer love of the game (as opposed to a stepping stone to a pro career), or examples of girls competing effectively with boys on equal terms.  

This year’s LLWS was a tremendous chance to say “We’re Little League – – we don’t care where you’re from – – if you want to play, we want you!”.

So perhaps this year’s LLWC was two big steps forward, and one back, but at least it’s headed in the right direction.  Now if you’ll excuse me, I need to make plans to attend Chicago’s parade Wednesday for the Jackie Robinson West team.

Why does my phone company want to be my girlfriend?

For that matter, why do an insurance company, car company, and fast feeder also want to be my girlfriend?  (and where were they when I was an undergrad?)

Well, actually, they want to be your girlfriend too.  And I’m talking about long-term girlfriend, not quick little fling girlfriend* (example of that below).

Why?  Quite simply, they want you to like them.  And likeability is very good for a brand.   All else being equal, people would rather do business with a company they like. 

If you’ll work with me on the analogy, these are companies in very competitive, undifferentiated, and more functional than fun businesses.  We’re talking AT&T, Progressive, Toyota and Wendy’s.  They know there are other comparable offerings out there, so they do not want to play hard to get.  They want to be the brand you’re comfortable with and want your parents to meet (if you’re a guy).  If you’re a woman, they’re someone who’d be fun to hang around with.

Here’s a directory of the most prominent of the current ‘girlfriend’ spokespersons.

Girlfriends

Why do these spokespersons work so well?  They’re funny, smart and pretty.  Not beautiful, pretty – – girl next door pretty.  There’s a difference.  Progressive’s Flo, of course, started this recent wave, but all have serious comedy/performing chops.  They are naturally funny, and they’re in on the joke.  All are dressed conservatively, as if to maximize appeal without overt sex appeal.

In short, you like them for all the right reasons.  And if the advertising is successful, some of this likeability/appeal rubs off on the brand and helps you like the company just a little bit more than the competition.

Here are sample clips from each of these spokespersons.  They would seem to appeal to all major genders equally.

Toyota’s Jan (her expression at around :15 is pure comedic genius):

Progressive’s Flo:

AT&T’s Lily Adams:

Wendy’s Red:

These are fun spots, they build the product into the story, they catch your attention, and refreshing the campaign minimizes wearout.  And — they respect the viewer – wow!

So what’s wrong with beautiful?  Well, none of these women is Gisele Bündchen.  (actually if you look closely, Gisele Bündchen isn’t even Gisele Bündchen.  But that’s another story).

The reason:  beautiful just wouldn’t work.  Like it or not, it seems that model-beautiful and funny are virtually never celebrated in the same person (quick – – name a supermodel who cracks you up).   Using someone known primarily for their looks would be distracting, confuse the messaging, and rather than be likable, would make the spokesperson seem unattainable for guys and threatening for women.

*For an example of the exact opposite of the ‘girlfriend’ approach, check out the most recent Carl’s Jr. ad.  Suffice it to say, if you want the Texas BBQ Thickburger, you want it once, so you can tell your friends you had it.  But you would probably not respect yourself in the morning (warning, barely safe for work):   https://www.youtube.com/watch?v=MvKuhpZjA4M

The Carl’s Jr spot, like most of their work, has it all:  contrived, cynical, pandering, insulting, demeaning.

Likability is good.   I wish more brands tried it.

Top 5 SWEET Treats from the Sweets and Snacks Expo (Part 2)

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Last in a series:  Here are the Top 5 Cool Sweets products I observed at the 2014 Sweets & Snacks Expo. (previously I reported on the Top 5 Snacks, available here.)   As always, all links and photos are active. SweetsShow

Chocolate is the centerpiece of the sweets part of the show.  And certainly by now we’ve seen every possible permutation of chocolate, no?

Shoes

No. Among a few evolving trends:  (thin ‘bark’-like chocolate products and ‘minis’, smaller versions of mainstream products) there were some exciting new products.

Top 5 Sweets Products

1.  Energy chocolate – Awake, Scho-ko-lade, energems

As you may know, chocolate already has some caffeine – about 12mg/oz typically.  These caffeinated chocolates think you need more. Awake has about 66/oz; 101 for a 1.55oz bar.  Scho-ko-lade is a 100 year old German formula that combines the caffeine from chocolate, coffee and the kola nut to deliver 95 grams for 6 sections (about as much as what’s in 8 oz of coffee).  And it comes in a nifty round tin as well.  Energems takes a different approach, calling itself a nutritional supplement and puts 15mg of caffeine in each stylish round candy.

– They all taste great and are an excellent excuse to work chocolate into your breakfast routine.

Awakezutaten_tin
energems

 

2.  Vitamin candy – Supercandy, Vitamingum, Vitamincandy

One thing the world didn’t think it needed is candy that is good for you.  All the company officials I spoke with were quick to mention that these are not supposed to replace sensible eating, but “as long as you’re having candy, why not have some vitamins as well” seems to be the prevailing rationale.  We are one very messed up species. – at any rate, there were some tasty examples.

Supercandy comes in hard, gummy and gum forms and promises B-vitamins, antioxidants and electrolytes.    Vitamincandy comes in 6 flavors and most offer a small dose of Vitamin C.  Vitamingum Fresh offers ‘Fresh Breath and 12 Essential Vitamins’.

– Ultimately, though, if you really feel you need to supplement your diet with vitamins, a pill is probably a more practical delivery system.

store-supercandy-gummy_1 vitamincandy vitamingum

 

3.  High-tech breath mints – EatWhatever

Perhaps inspired by 2-part epoxy resins, the folks at EatWhatever believe in “Two Steps to kissable breath”.  In this case, there are two pills – a gelcap that you swallow after a meal (“especially with smelly garlic or onion”), and while it’s de-funking you from the inside there’s also a mint to suck on for instant hit of date-saving fresh breath.

The mint tasted good (like most mints) but I only tried it once and can’t testify to the effectiveness of the 2-part system.  But they claim it works great – – you will just need to be clever to discreetly deploy this system in a date situation.

eatwhatever

4.  New chocolate shapes – Chocolate Moonshine hand painted artisan fudge bars

Just when you thought there’s nothing new, you run across the booth of the Chocolate Moonshine Company of Pittsburgh.  33 flavors, gorgeous presentation, and absolutely terrific fudge.  A bit pricey at $2/bar, but these are an innovative approach to an old product and are a great indulgence (especially if one of the 33 available flavors matches your team colors), and an even better gift.

ChocMoonshine

5.  MEGA candies – more of what you already get too much of

Finally, the good old American approach of “if I can’t give you something new, I’ll give you more of the old stuff”.

MEGA products are basically pumped up versions of old favorites, with absolutely no nod to nutritional benefits, GMO-free, added vitamins or any of that stuff.  If many of today’s new candy products are sensible like a Camry, these Mega products are 1960s V-8 powered muscle cars.

NY-based Megaload Chocolates sells all sorts of weird combinations that you might dream up on a sugar high:  Oreos sitting on peanut butter cups like the Space Shuttle on a 747, or topped with a chocolate chip cookie.  They may need to create one topped with a little insulin packet.

M&Ms MEGAs are comparatively tame, but prove that size matters in the chocolate world.  Same concept, just 3x the size you’re used to.  And the large size is surprisingly satisfying in your mouth.

MegaloadPic

Megaload Chocolates!

MegaM&Ms

 

 

Honorable mentions

–      Tabasco Chocolate – after chocolate with chiles and bacon, this was inevitable

Tabasco

Sugarpova candies – yes, this is Maria’s vanity candy.  And she’s got game here too.  Sometimes you just need a good angle.

sugarpova

Customization (TicTacs) – the only line at the show was for making your very own custom TicTac blend.  Surprised there wasn’t more of this sort of personalization.  There will be.

TicTacPersonalized

 

Milk Flavoring Pods from JohnnyMoo.  It’s a version of a flavored milk straw that has taken two giant steps forward technologically and now looks a little like your very own Space Needle.  But much better tasting. Fun!

JohnnyMoo

–       Tongue tattoos from Tungtoos – Definitely an innovation I didn’t see coming.  Why, you ask?  Because, as the old punchline goes, we can.

Tungtoos

5 Snacks to Watch – Sweets and Snacks Expo, Part 1

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Last week was a double-dip of intense investigative pseudo-journalism. First the National Restaurant Association show, then the Sweets & Snacks Expo.

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Following summarizes The Armchair MBAs discoveries from 5 hours of walking the Sweets & Snacks Expo floor at McCormick Place in Chicago, 5 miles of shoe leather, and way too many samples.

The short story – while the overall sweets and snacks landscape is relatively stable (popcorn, nuts, chips, chocolate, etc), around the edges you could see green shoots of innovation.  And that was about the only green I saw at this show.

Snacks are covered today; Sweets to follow soon.

Snacks – mega trends

Popcorn dominated the floor, with dozens of options in every flavor, claim, and form imaginable. Many were jumping on the SkinnyPop ’35 calories per cup’ bandwagon – – when of course no one has EVER had less than 5 cups of ‘CrackPop’ at a sitting.  It is impossible to describe all the popcorn products that were shown.

Popcorn

–  Flavored nuts, veggie, fruit and grain based chips, and other things that started life simple and healthy and then got transformed beyond recognition.

–  Jerky. Around for centuries, jerky’s high protein/low carb profile has moved it beyond trucker feed to be now ready for its close-up.  At least 20 companies were showing off their jerky.

Here’s a little Brand Extension 101 for you:
–  Expanded category definition: from beef to elk, bison, turkey, chicken, salmon (the salmon jerky is extra high protein, and tasted great  — if sometimes a little chewy)

OB-Jerky-Orig-232x300

RB-teriyaki-jerky

Flavor proliferation: pepper, acaí berry, ginger & wasabi, jalapeño, honey spice, chile ‘n lime, roasted cayenne, etc.

Price stratification: companies like Duke’s are now selling ‘small batch’ jerky at higher prices.

Form differentiation – a company called Kratos is trying to avoid the impending jerky shakeout by positioning (and shaping) their beef product like a healthy protein bar, complete with “Unleash your Warrior” tagline and impossibly fit people on their website.  Nice work, actually.

Untitled

 

5 snack products worth keeping an eye on:

1.  SuperSeedz gourmet pumpkin seeds – high protein, claims galore, 8 flavors and a clever name; delicious

SuperSeedz

2.  EatKeenwa Krunch – the only quinoa-based cluster snack that I noticed, and quite tasty, even if the ‘clusters’ crumbled a bit in the bag

quinoa-cluster-snack-eatkeenwa-krunch-vanilla-almond-raisin_large

3.  Ocean’s Halo seaweed chips – if I got the backstory right, 2 dads from Korea who grew up eating seaweed, and 2 dads from the U.S. who grew up eating tortilla chips got together on this – the not-surprising result being a hearty chip that is somewhat reminiscent of sushi. Surprisingly good, particularly with a salmon jerky chaser.  The only seaweed chips at the show.

Oceans Halo big_seasalt3

4. Snikiddy Eat Your Vegetables veggie chips –a strong claim of ‘1 full serving of vegetables in every ounce’, offset somewhat by fat count (7g/oz) which is a bit on the high side for a vegetable

snikiddy_EYV_jalapeno-470x5375. Simple Squares organic snack bars. Reflective of trends toward raw/paleo (minimally processed), simple label products. 5 ingredients, non-GMO, etc.

SimpleSquare

 

That’s it for this installment.  Coming up:  Sweets!

Top 5 Observations! – National Restaurant Show (Part 2)

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This is part 2 of coverage of the 2014 National Restaurant Association show – too much great stuff to fit into one post.

Screen Shot 2014-05-23 at 3.32.59 PM

I’ve ranked my top 10 observations; this post features my Top 5.

(If you missed my previous post, you can see #6-10 here).

Again, all links are live so please click through with abandon.

OBSERVATION #5.  School Lunch is a Battleground.

Remember when school lunch was a PBJ, apple and Twinkie in a paper bag or Superman lunchbox? How many ways would that not work now?

Two trends are making school lunch planning fiendishly difficult.

A) FLOTUS Michelle Obama’s Healthy, Hunger-Free Kids Act of 2010 sets limits for sodium, fat, sugar and calories, among other things.
– What’s happened is that compliant healthy meals are often too skimpy (or not tasty), kids are not eating them, and some schools are dropping out because they are losing money (even with subsidies).

Check out these funny-yet-sad tweets from kids complaining about their lunch offering:

Screen Shot 2014-05-23 at 3.22.14 PM

B) Separately, allergens (like nuts) are becoming more of a center of the plate issue.

The result of all this is that there were numerous products specifically positioned as not only allergen-free, but also satisfying the school lunch nutritional requirements.

Home Free, Skeeter and Funley’s are on the market touting such mouth-watering claims as ‘Nut Free’, ‘School Compliant’ and ‘Gluten Free’ and other ‘free-from’ things.   Which is a shame, because beneath those claims they all tasted really good – a message that seemed somehow forced into 2nd place.

Cookies

Separately, organizations like Wholesome Tummies are offering alternative programs providing ‘fresh, nutritious and exciting foods’.

There were a lot of school nutritionists asking lots of questions.  And ultimately the market will decide.

 

OBSERVATION #4.  Liquor-flavored meat.

With these two manly ingredients, how could you lose? There were quite a few examples of meat flavored with some sort of macho alcohol. We’ve seen things like Jack Daniel’s barbecue sauce for years, but these examples had the flavor infused into the meat.

A few examples:
Family Brands has just introduced meat products infused with Ole Smoky White Lightnin’ Tennessee Moonshine. You can get pulled pork, sausage and other products flavored with with regular, apple pie or other moonshines. They taste great, but don’t overdo it – – you may get Dukes of Hazzard flashbacks.

OleSmoky

– Over at Zoe’s Meats, they’re offering Ghost Pepper Salami with tequila

– And my friends at Kronos Foods were sampling their brand-new Beer Can Chicken, which I can testify is better than anything I get from my smoker.  Perhaps one reason is that they use PBA (Premium Brown Ale), while I use PBR.

OBSERVATION #3.  Food Trucks Mainstreamed.

Food trucks have long been thought by some of as being on the funky fringe of foodservice, operating from recycled ice cream trucks. Well, this year served notice that food trucks are now driving right down the middle of the road.

FoodTruck

FoodTruckInt

Several companies offered custom foodservice trucks, built to spec and coming in at around $150,000. These are impressive, well-equipped, heavy duty vehicles specially built to bring the finest cuisines right to your doorstep.

At that point, whether you go for kimchi, po’ boy, pupusas or paletas is entirely up to you.

 

OBSERVATION #2 – RUNNER-UP:  Kallpod.  ‘What’, you say?

How many times have you had an otherwise great meal spoiled by:
– waiting for a refill on your drink
– waiting for your check
– otherwise having your server disappear into the ether never to be seen again

Well, this tech innovation gets super-high marks because it focuses on diner satisfaction.   What a concept.

The best analogy for Kallpod is the ‘Call Attendant’ button in an airplane – – only in this case it’s on your restaurant table and it’s wirelessly connected to a special Dick Tracy-like device that your server wears.

Kallpod

The concept is simple: you hit a button (refill, check please, etc) and your server gets a small vibration/shock and message like ‘check, table #8’. How great is that?  Awesome, although possibly less so if you’re a server, I suppose.

Reminds me a little of the Burger King Subservient Chicken that was compelled to respond to commands from strangers (shown in redemption video here):

http://adage.com/article/news/burger-king-s-subservient-chicken-video/292953/

So Kallpod offers something for everyone:

– Diners get quicker, better service and for a select few, the opportunity to indulge hidden sadistic tendencies
– Operators convert more drink requests, and can turn tables more quickly
– Servers get the opportunity to see their guests more, and for a select few, the opportunity to indulge hidden masochistic tendencies.

Kidding aside, this is a palm-to-forehead great idea, well executed.

 

And the winning #1 observation at this year’s NRA is:  SCHMACON!  

Yes, Schmacon. It’s not a trend or even a fad, it’s the sort of cosmic occurrence that we unfortunately see all too infrequently in our short time here on this mortal coil.

Schmacon2

My first minutes at NRA, at 9am, took me directly into the olfactory territory that the modest Schmacon booth was invisibly marking.

Schmacon is ‘smoked and cured glazed beef slices’ , but think of it as beef bacon, which by one account tastes like ‘crispy glazed pastrami’ (thanks Kevin Pang). By all accounts it is delicious, as demonstrated by the growing line for samples (of which I had two, for research purposes).

In addition, it is lower in calories, fat and sodium than traditional bacon.  A bit ironically, it is not pork but neither is it kosher.  But who are we to quibble about a technicality?

Schmacon is from Schmaltz Products in the Chicago area – a company with a funny name, but serious deli DNA.

Schmacon was a Food & Beverage 2014 award-winner.  I took home Schmacon literature and a scratch ‘n sniff button to remind me of my experience.  It’s mostly just for foodservice now, but you can taste it for yourself when it hits retail shelves later in the year.

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So that’s it for the Top 10.  I do have some Honorable Mentions directly below:

Ice Beer.  Basically a beer slurpee, complete with alcohol.

IceBeer

 

Nutella Poppers.  Like little chocolate beignets – awesome (and proof that carbs are alive and well)

Carbs!

 

Neat meat replacements.  Mixes made from nuts, beans, grains and other ingredients.  Really tasty with great texture.

Neat

Poppies Dough.  Terrific products (but I’d be lying if I didn’t say I had a little Seinfeld moment…)

Poppies

 

First Ever Battle of the Super Bowl Ad Reviewers!

Ever wonder why you never totally agree with Super Bowl ad reviewers?
Well, other than for a few good ads* they mostly don’t agree with each other either.  

Doberhuahua

The Armchair MBA has selflessly taken on what is certainly is a vast unfulfilled need and compiled a comparison of 9 disparate SB ad reviewers just for you!   Wow!   Almost as much fun as being a Broncos fan!

Just click on the chart below to see that while there is some consistency, in the end advertising is still an art and everyone’s got their opinion.  (You can click on the chart twice to make it even more readable.)

(*Generally universally liked:  Budweiser, Cheerios, Radio Shack, Microsoft – – although I’m not in the bag for all of them)

The reviewers:

Kellogg Graduate School of Management
Advertising Age
Wall Street Journal
Chicago Tribune
Entertainment Weekly
Variety
Slate
Yahoo Sports
New Yorker

I’ve provided my own opinion, to make it an even 10.

SuperBowl2014

Green/Yellow/Red ratings were my best interpretations of what the reviewers meant.   White means they didn’t review this particular ad –  – which in itself tells you something.  They are grouped based on my ratings, on an alphabetical basis by brand within ranking.

My evaluations are generally based on the Kellogg ADPLAN approach, which is becoming the standard:
Attention
Distinction
Positioning
Linkage
Amplification
Net Equity

However, I also incorporated a liberal dose of my visceral reaction during the game.

Quick commentary:  The Super Bowl is a unique marketing environment where stakes and expectations are high, and the bar for breakthrough is considerably higher than any other day.
Advertisers use the SB for much more than the eyeballs – – as a way to make a corporate statement, introduce something new, reposition themselves, set up other promotional activity, and many other things.
So these spots can be seen through many different lenses, which is why reviews often differ dramatically.

Having said that, sometimes an ad just sucks any way you look at it.

Not included in my ratings (but increasingly important) is how long of a tail these ads might have – – what their viral reach, impact and duration becomes.

Maybe next year.

Whither Apple? Can a brand be too strong?

Is there such a thing as too much brand strength?

This past week, Apple celebrated its 30th year in business and announced 1Q revenue and earnings above analysts’ estimates.  The reward?  Apple’s stock went down -8% in a single day.   The story was that iPhone unit sales were below expectations.
I suspect there’s more to it than that.

mac30

What’s going on?  Apparently Apple has so completely trained us to expect huge news, that merely growing a huge profitable business is seen as a negative, the ‘Microsofting’ of Apple, if you will.

Apple, of course, has brought this upon itself, introducing us to the Mac, iPod, iTunes, iPhone, iPad, and changing an entire industry.  As Apple’s legend continued to grow, this sort of pattern became expected, much like a sub-30 point game for Michael Jordan was greeted with a shrug.  The next cool thing?  It’ll come from Cupertino, of course.

More recently, Apple’s track record has been less spectacular (perhaps not coincidentally following the passing of Steve Jobs).  Solid growth, but innovation more of the incremental sort, compounded by previously unimaginable screwups in product (Apple Maps) and marketing (being ‘out-cooled’ by Samsung!).  Competitors have started to catch up – Apple actually is following by increasing iPhone screen size.  In a recent Forrester Research study, Apple dropped from second to fourth in a consumer electronics brand customer satisfaction survey, behind Samsung, Microsoft and Sony.  What the what?!?!

Apple Comp

Finally, as one measure of expected future profitability, Apple’s P/E stands at around 12.7, down from 22 or so a few years ago.

What should we make of this?  Has Apple set the bar for itself too high and is now entering a death spiral (#Sony)?

1) To be sure, Apple’s experience demonstrates that ‘what have you done for me lately’ is alive and well for investors.

2) However, to paraphrase Mark Twain, the rumors of Apple’s demise are greatly exaggerated.
– What is less visible is that Apple has built an enormously deep reservoir of confidence and mystique over the years.  Apple still commands our attention, and has retained its exceptional image as an innovator and cultural driver, the result of its exceptional record of success, and absolutely consistent, disciplined branding work over the years.

Ever notice how sportscasters lead with how Tiger Woods is doing, even when he misses the cut (as happened this last weekend)?  We are all still looking to Apple for the next surprise.  This is what branding can do.  And you don’t need a high-profile marital flame-out for it to work, either.

I would venture that Apple is still the one technology company that all others measure themselves against.

Apple absolutely needs to continue to drive category innovation.   But when this happens (and it will happen), its deep-seated brand equity will help to re-energize its consumer base, driving greater sales and loyalty than might be possible with the same product from a different company.   Personally, I’m waiting for the Apple TV…

Top 10 2013 Mostly Accidental Marketing Lessons

This is the time of year where instead of being productive, people put together lists.
So here’s my look back at 10 events in 2013 that provided (purposely or not) great learning.

2013  Lesson 1:  Measure Twice, Cut Once.  Make that: Measure three times.
Healthcare.gov rollout
(honorable mention for Chicagoans:  Ventra public transit card rollout).
– So many lessons here.  It’s the lesson that keeps on giving.  Reminder: even if your brand isn’t one-sixth of the national economy you probably still want to test a new e-commerce site.  Test, test and then test again.

jon_stewart_obamacare

2013 Lesson 2: A brand CAN do a 180 in a Single Day 
Miley Cyrus
– And in this case it took about 5 minutes.  The recipe: take one tweens’ idol named Hannah Montana.  Remove most clothes, liberally add makeup, a big foam finger and nationally televised awards show; mix aggressively using the body and add a large dash of idiot grin.  Voila!  You’ve now transformed from Hannah Montana into what looks like the love child of Gene Simmons and Dita Von Teese, without the charm.
The winner:  probably Miley and her handlers, but hard to know yet.  The clear losers: Millions of formerly innocent Hannah fans.  Also, the general cultural level in the US.
So yes, it is possible to completely change your brand’s image in a day.  But it might involve twerking.

Hannah to Miley

2013 Lesson 3: There is such a thing as too much transparency
Lululemon
– Due to quality control snafus, Lululemon’s yoga pants delivered a little more than was supposed to meet the eye.  The media, always a model of sober restraint when it comes to high-minded topics like see-through clothing, did its best to spin this story as salaciously as possible.  Ultimately it went viral, resulting in loss of gobs of market value, as well as Lulu’s top management. At least they kept their sense of humor about it. (actually, there is a real lesson here: at the end of the day it’s about the product – and you can never take your eye off the ball).

Lululemon Store Window

2013 Lesson 4:  The early bird still catches the worm – – if he tweets about it.
Oreo cookies
– We now live in an era that enables, and requires, real-time marketing.  As has been reviewed ad nauseam (guilty!), Oreo slam-dunked it with a timely tweet during the Super Bowl blackout.  Meanwhile, given the opportunity of Marco Rubio’s magic cotton-mouth TV moment, the Poland Spring ad team not only didn’t stick the dive, they missed the pool entirely.

oreo-super-bowl-tweetMarco Rubio drink

2013 Lesson 5:  When life gives you lemons, make lemonade.  When your meatball supplier tries to slip you some horsemeat, clean house IMMEDIATELY.
IKEA
– When IKEA learned that some of its famous meatballs (150 million annually!) might contain traces of horsemeat, it immediately got rid of all meatballs in inventory, whether suspect or not.  Cost of write-off?  Probably pretty high.  Benefit to reputation by immediately taking action?  Priceless.  Sales of meatballs since then?  UP.

IKEA meatballs

2013 Lesson 6:  Hint: ‘Fail Fast’ is really just a euphemism for Test and Learn.  It doesn’t mean your goal is actually to fail fast.
JC Penney
– Here is a retailer that tried to do a 180 without twerking.  Or more importantly, without considering that its customers preferred periodic discounts.  Boom.
Easier to adapt to customer preferences than to try to force them to adapt to you.

jcpenneymadnessJCP quarterly

2013 Lesson 7:  There is No Such Thing as Bad PR (at least for Jeff Bezos)
Amazon
– Amazon’s eerie delivery drones cleverly debuted on ’60 Minutes’ the day before Cyber Monday.  Never mind that if you give it about 5 seconds’ thought, the barriers are significant (snow? wind? power lines? privacy issues? teen boys with slingshots?) – what it really shows is that in addition to any product you can think of, Amazon’s mission apparently also includes delivering PR to all homes.

Amazon drone

2013 Lesson 8:  If you go for the ‘wink-wink, joke’s on me’ approach, and people don’t get it, then ‘wink-wink, the joke’s on you’.
Honda/Michael Bolton Holiday campaign
– If you didn’t see them, these spots feature the man of the strained tenor and shorn mullet singing soulful holiday-esque tunes from atop a Honda, next to a Honda, in a Honda showroom, behind a piano, behind a guitar, all to the indecipherable reactions of surprised, baffled, younger presumed car shoppers.  It’s difficult to tell what the point is.  The obvious assumption is that this is a quid pro quo: the 60-year old Bolton (perfect for a younger target!) has a new album that needs promoting (true) and Honda needs some breakthrough quality in the holiday car ad environment that generally features obnoxiously gift-wrapped luxury cars (true again).
But what’s Bolton doing up there on that car?  Apparently, according to Adweek, this campaign is ‘poking fun at itself with melodramatic guitar solos and idiotic lyrical gems like “This special time of year, it’s filled with joy and cheer, for me and you and you and you, too’.”  Well, I know something about misplaced melodrama and idiot lyrics and I didn’t catch it.  If there’s a wink in there somewhere, it’s subtle enough as to be invisible.
So we’re left with a spot with bland cars, being promoted by bland music – – a perfect match, but I suspect probably not what they were going for.
The American public as a rule doesn’t respond well to ‘subtle.’   Witness, if you will, Ron Burgundy for Dodge – – a more effective celebrity hookup.

Bolton on car

2013 Lesson 9:  When in Rome, do as the Romans do.  When trying to break into Southern California, and your name contains the word ‘Fresh’, don’t pre-wrap the fruits and vegetables.
Tesco Fresh & Easy
– This one already has a coda. Big UK retailer Tesco created its Fresh & Easy chain in late 2007 to penetrate the Western US market with a fresh new smaller format store, famously after significant consumer research.  The experiment failed when consumers didn’t respond well to new formats, new food presentation, and in some cases, truly foreign concepts.  Ultimately F&E was sold to Yucaipa, which has added “competitive pricing, improved hours, fresher foods and assisted checkout” according to management.  Everything, it appears, has been changed except the name.
– The obvious lesson – – listen to your customers (see Lesson 6).

fresh and easy vegetables

2013 Lesson 10:  You can say Social Media and B2B Marketing in the same sentence
Maersk Shipping
– Maybe it’s the exotic locations where its ships are shown.  Or maybe it’s just the fact that deep down we’re all little kids and are awed by really cool big boats.  Whatever the appeal, big freight shipper Maersk found a way to go from zero to one million+ in Facebook likes in about a year (good Forbes article here).  Of course, no one places container orders on a Facebook page, but for very little cost (repurposing archival company photos) this enhances the Maersk brand, distances it a bit from its competitors, and likely provides meaningful recruiting and morale benefits.

Maersk Facebook

Probably the big lesson for 2013 has been that while many old conventions are being challenged (e.g. static campaigns, role of social media), the key marketing fundamentals are still alive and well:  understanding your customers and their needs is the surest way to success (or at least avoiding being in next year’s write-up).

Happy New Year.