What an Epic Fail Integrated Marketing Campaign Looks Like

Monday’s Wall Street Journal delivered a rather amazing example of how NOT to promote a product, along with the news and pithy commentary.

Most marketers know that messaging can be maximized if deployed consistently across vehicles.  This is apparently more difficult than it seems.

Page A7 of today’s WSJ featured a full-page color ad for €5.99/$7.99 dress shirts, from a manufacturer somewhat oddly named ‘Mosegi & Haberdashery’.

Mosegi Ad 2

It is important to keep in mind that a full-page color ad carries a price tag of $386,865.98.

A cursory scan of the ad shows a few obvious errors:

  • CEO Earl Mosegi’s promise includes: “…will not lose their shirt off there back” (sic)
  • Featured product claim: “Women shirt now available”
  • Key contact called “Sale Representative”

Mosegi_Quote

It gets worse.

  • Ad contains a QR code that is inactive
  • Ad implies a Facebook page (but no URL) which if you find it, not only doesn’t reference the ad, it features products not remotely like a dress shirt. Seems to be targeted at kids.  And it hasn’t been updated since July 2014.

Mosegi_Cartoon

But wait – there’s more!

  • The website itself is remarkably incomplete but also quite entertaining.
    • Of 8 main tabs, only 3 have content. There is no contact info.
    • The all-important ‘ORDER’ page contains just a static image – – there is no ordering mechanism for all the consumers who have seen the ad to take action online!
    • The ad shows a minimum order of 12 shirts; the website lists minimum orders of both 100 and 300 shirts. Clearly this is a wholesaler trying a direct consumer appeal.
    • Most remarkably, an unfortunate keystroke error removed a key letter from the word ‘shirt’, resulting in an entirely new word, which shows up on the home page as well as every single header.

Screen Shot 2014-10-27 at 5.07.52 PM

This brings up a few key questions:

  • Is the entity who placed this ad a) the playboy son of a Turkish billionaire setting up shop online? b) an unemployed Russian hacker? c) a Nigerian scammer? or d) a third-grader?
  • How does an ad that has a bargain-basement pitch, contains so many obvious errors and leads to an online dead-end, get approved by the Journal’s advertising department? (guess: maybe $387k has something to do with it?)
  • Is this our official notification that QR codes are truly dead?
  • Does a re-integrator exist?

Marvin

This is a campaign that seems to have been thrown together with not much thought other than a price point and a photo.

These people really need to get their shirt together.

One thing this ad is excellent at is demonstrating, by omission, some obvious basics of an integrated campaign:

  • Start with a compelling message/offer (arguably they are ok here)
  • Infuse every element of your marketing mix with the same consistent message, offer and look
  • Make it easy for customers to take action
  • For crying out loud, have someone who knows the language check for accuracy.   (The Armchair MBA is particularly pained at this last point, as its companion business, Peregrine Advisors, specializes in helping clients avoid online gaffes).

The Armchair MBA works hard to scour the globe for stories worthy of your attention. This one fell into our lap.

As the saying goes, better lucky than good.

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12 responses »

  1. Loved (sh)it

    Sent from my iPad

    >

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  2. Excellent critique, Dave.

    I saw this ad yesterday and after noting the $7.99 price and minimum order quantity of 12, figured the offer was BS and went on to read the really important content in the WSJ.

    This half-fast marketing is also another example of when you don’t know what you’re doing or how to do it, ask for help!

    Liked by 1 person

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  3. Shi(R)t happens…..

    Liked by 1 person

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  4. so true! i had just passed by this ad in the wsj a few minutes before reading your post and i thought to myself, basically: wtf? love that you dug into it more!

    ss

    Liked by 1 person

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  5. youknowyagottahaveit

    I called the number for the sales rep and the machine was full. I tracked down Mosegi himself up in Buffalo and he thanked me for calling and would forward the info to the right people.
    I sold advertising for 30 years and this would be past the CWO (cash with order) payment for the try deadbeats (think car and electronic dealers, political ads). The only way this ad would run is if the entire Mosegi family was handcuffed to my desk until the check cleared.

    Liked by 1 person

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  6. Check your machine for viruses. That can be the only explanation for it!!

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  7. Seems that they are looking for investors on another site. Very strange. First I thought this was some kind of guerrilla marketing for a movie?

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  8. The guy is trying to pass of a fake letter from the White House in another site for donations to Africa:
    http://www.mosegi.us/bush.htm
    The letter was clearly NOT from the White House nor any native English speaker.

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  9. The guy is a fraud. You all are onto him!

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    • I ordered the shirts and they were high quality. It turns out that he is not a native speaker, no one bothered to correct the ad (would have been nice if WSJ could have offered to do so for all the money spent) but the product is excellent. I liked the shirts so much I wrote to him and he was very humble. Thanked me for taking the time to fix the grammar errors.

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      • Good for you for following up. I’m a little surprised it’s an actual business! Agree that WSJ could have spent 30 seconds to help the grammar – – but still – the ad is a disaster (as is the site- even now) and I wonder how someone could spend so much $ and not have someone give things a once-over. Something smells funny.

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